Shipping Policy

Thank you for choosing Petzeum for all your pet needs. We strive to provide the best products for your beloved companions and ensure a seamless shopping experience, including reliable and efficient shipping services. Please take a moment to review our Shipping Policy:

1. Order Processing:

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Customized or personalized items may require additional processing time.

2. Shipping Method and Time:

  • We offer standard shipping option.
  • Standard shipping generally takes 5-14 business days for delivery within the contiguous United States. Remote areas may experience longer delivery times.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of your order.
  • We offer free standard shipping on orders over a certain amount. Please refer to our website for current free shipping thresholds and promotions.

4. International Shipping:

  • We currently ship to select international destinations. International shipping rates and delivery times generally takes 10-25 business days to deliver.
  • Please note that customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs regulations.

5. Order Tracking:

  • Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order by logging into your account on our website or using the provided tracking number on the carrier's website.

6. Shipping Carrier:

  • We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.

7. Address Accuracy:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery delays or issues.
  • We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer.

8. Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible. Please contact our customer service team immediately if you need assistance with your order.

9. Damaged or Lost Shipments:

  • In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team within 30 of receiving your order.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

11. Contact Us:

  • If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact our customer service team.
  • You can reach us by email at support@petzeum.com. Our customer service hours are [Monday-Friday, 9:00 AM - 5:00 PM EST].

By placing an order with Petzeum, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your trust in us and look forward to serving you and your furry friends!

Petzeum Team