Return and Refund Policy

Thank you for shopping at Petzeum. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below:

1. Returns:

  • We accept returns within 30 days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Some products may be ineligible for return due to hygiene reasons or manufacturer restrictions. Please refer to the product description or contact our customer service team for clarification.

2. Return Process:

  • To initiate a return, please contact our customer service team to obtain further instructions.
  • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

3. Refunds:

  • Once your return is received and inspected, we will process your refund to the original method of payment within 5 business days.
  • Refunds will be issued for the purchase price of the returned item(s) minus any applicable restocking fees, return shipping costs, or deductions for damaged or missing items.
  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Exchanges:

  • If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange.
  • Exchanges are subject to product availability. If the desired item is out of stock, a refund or store credit may be offered as an alternative.

5. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged or defective product.
  • We will provide instructions for returning the item for a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items:

  • Certain items are non-returnable, including:
    • Perishable goods (such as food or treats)
    • Personalized or customized items
    • Gift cards
  • These items are not eligible for return unless they are damaged or defective upon arrival.

7. Return Shipping Address:

  • Please contact us for the return shipping address.

8. Contact Us:

  • If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact our customer service team.
  • You can reach us by email at support@petzeum.com. Our customer service hours are Monday-Friday, 9:00 AM - 5:00 PM EST.

By making a purchase from Petzeum, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. We appreciate your business and aim to provide you with a positive shopping experience.

Petzeum Team